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Indicator 3 6 : Satisfaction with government services

Goal: Government in Minnesota will be cost-efficient, and services will be designed to meet the needs of the people who use them. Minnesotans expect their state and local governments to spend money carefully and effectively.

Rationale: This indicator measures progress toward this goal by tracking citizens' satisfaction with government services.

About this indicator: Satisfaction with state and local government services has increased over the last six years. Since the survey question was first asked in 1995, a majority of Minnesota adults have been either “very satisfied” or “somewhat satisfied” with the government services. In 2001, 87 percent said they were satisfied. The survey does not ask about specific services or distinguish between state and local governments.

Things to think about: It is just as important to measure the effectiveness of specific government programs and services as to ask about satisfaction with government in its entirety. In 2001, the Governor asked state agencies to develop key indicators to measure progress toward agency goals. To view state agency results see www.mnplan.state.mn.us/indicators/departments

Technical notes: In a statewide telephone survey, respondents were asked: "How satisfied are you with the amount and quality of services you get from state and local government: very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?" The survey has a 3.5 percent confidence interval – there is a 95 percent probability that, if all Minnesota households were surveyed, the results would not differ from this sample survey by more than 3.5 percentage points.

Sources:

  • University of Minnesota, Minnesota Center for Survey Research, Minnesota State Survey, www.cura.umn.edu/programs/mcsr.html

Related indicators:

Other related indicators:

  • State bond ratings (bond rating firms such as Moody's, Standard and Poor's, and Fitch's.)

Technical problems? Contact: demography.helpline@state.mn.us